Players on FENGWIN will be divided into four levels based on their account KPIs, the general logic being - the more active the player is, the higher their level is. The KPIs determining the player level are monitored for a 30/31 day period, meaning that every month a player can go to a higher level, drop their level, or keep the same level.
| Level name English | Level name Chinese |
| Crystal | 水晶 |
| Jade | 玉石 |
| Ruby | 红宝 |
| Diamond | 钻石 |
From the point of view of the player, their interest to climb the levels is in the perks they receive if being a higher level - better and more diverse bonuses, faster WD time, Account manager.
Each time a level is climbed an Upgrade bonus for the relevant level is credited. The Upgrade bonus can be received once per level, meaning that if a Crystal player becomes Jade, they will receive 108 RMB bonus. If next month their activity drops they will return to being Crystal. If a following month they increase activity and become Jade level again, the player will not receive the 108 Upgrade bonus again.
Levels Jade, Ruby and Diamond will be marked in the player accounts in the Back office with the relevant tags:
If there is no tag, the player is level Crystal, which is the starting level.
If a player is asking what level they are you can answer according to the tag in their account. Please note that players are unable to see their level in their account on the front end.
The player level will be updated (upgraded/downgraded/kept the same) in the beginning of each month based on the KPIs of the previous calendar month. Per T&C it is done in the first 7 days of the following month.
INTERNAL INFORMATION: currently the player level tags will be updated manually, so there is not a specific time this is going to be done. (do not disclose to players).
Below you can see the table with requirements and perks for each player level. The same table is on the VIP page on the site, so players can check it anytime.
| 水晶 (Crystal) | 玉石 (Jade) PVIP | 红宝 (Ruby) VIP | 钻石 (Diamond) VIP | |
| 30 days deposits | 100- 20,000 | 20,001-50,000 | 50,001- 800,000 | ≧ 800,001 |
| 30 days real money TO | 1-100,000 | 100,001-250,000 | 250,001-6,000,000 | ≧ 6,000,001 |
| 30 days APD | ≧5days | ≧10days | ≧15 days | ≧22 days |
| Monthly FB | NA | NA | ≧1088RMB | ≧8888 RMB w/o a limit |
| Dedicated Manager | NA | PVIP Manager | VIP manager | Personal VIP AM |
| Weekly CB | NA | NA | 10% weekly FB CB | CB upon request |
| Physical Presents | NA | NA | Presents to be discussed with the AM | High value physical presents |
| WDs | normal speed | fast speed | VIP channels | Extreme arrival in the account |
| Upgrade Bonus | NA | 108 RMB | 1088 RMB | ≧8888 RMB w/o a limit |
| B-day bonus | NA | 388 RMB | 1088 RMB | 8888 RMB |
| Weekly reload | Weekly reload 20% up to 1888; ro6 (D+B); min dep 1000 | Weekly reload 20% up to 1888; ro6 (D+B); min dep 1000 | Weekly reload 20% up to 3888; ro5 (D+B); min dep 2000 | Weekly reload 20% - the bonus can be claimed only through AM and the up to amount and the RO is a matter of additional discussion with the personal AM |
Example: Player registers in January and in his first month he deposits 10 000 CNY and completes 23 000 CNY turnover. In the beginning of February no tag is added for him as he is still in the Crystal level KPI. During February, he deposits 45000 and makes 120 000 TO. In the beginning of March he has the Jade tag added. During March he does not play at all, so in the first days of April his tag is removed and he returns to being Crystal.
Please note that tags can be added or kept upon decision from the Retention team even if the player does not correspond to the relevant KPIs.
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