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Players might be restricted from receiving bonuses for different reasons. The restrictions might be applied manually by a member of the Sports or Fraud team or automatically by SEON. Who and when t...

We may void bets placed by players due to different types of violations, like opposite betting, bonus hedging etc. When a player contacts you asking for the reason their bet was cancelled, you shou...

Players on FENGWIN will be divided into four levels based on their account KPIs, the general logic being - the more active the player is, the higher their level is. The KPIs determining the player ...